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Order Process

We are an independent distributor of Workshop, Storage and Materials Handling Equipment and source the products we sell from a wide array of manufacturers and suppliers. When you place an order with us we will then in turn place an order with our supplier(s) for the required item(s). The supplier will then acknowledge the order to us within 1-2 working days, giving us an estimated delivery date, which we will then convey to you. Our supplier will then deliver the goods directly to your chosen delivery address (either your own premises of if required, your customers) on our behalf.

Delivery Time

Due to the wide variety of products offered and suppliers that we source them from, lead times can vary greatly across our complete range. Some products are held in stock at our suppliers so can be delivered within 5 working days, other items are manufactured to order and so can be 3-4 weeks for delivery. Each product has an estimated delivery tie shown on its specific page on the website to help advise you as to the normal lead time. In some instances it may be possible to deliver an item sooner than is advertised – if you have a critical delivery date please contact us before placing your order to discuss this and we will always do our best to help.

Some of our suppliers still have complete factory shutdowns for up to a week at a time – these shutdowns can obviously impact upon delivery dates that are advertised. If your order is affected by a shutdown we will of course notify you at the time that we advise you of your expected delivery date.

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Delivery Method

Some of our suppliers have their own delivery vehicles and drivers and some despatch goods via 3rd party carriers such as TNT or DHL. Most items will require a signature in order for the delivery to be completed and whilst we can normally pinpoint your delivery down to a specific day, we are unable to specify times.

Delivery Cost

The prices shown on our website include delivery to a UK Mainland address via our individual suppliers chosen method. If you require your goods to be delivered to a non-UK mainland address please contact us prior to placing your order so that we can obtain a carriage cost for your chosen delivery address.

In some instances a next day delivery service can be used – this is at an additional cost and again would need to be costed accordingly prior to your order being placed. Please note that only a small selection of products are available for overnight delivery.

Returns

Please see our Terms and Conditions for full details of our official Returns Policy, however a brief summary is outlined below:

In the unlikely event that you are unhappy with your purchase of Bott products from us, the following courses of action will occur:

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Damaged / Faulty Goods

If your goods are delivered in an unsatisfactory condition (either damaged in transit or faulty through incorrect manufacture) please advise us as soon as possible. We may ask for you to provide photographs of the damaged / faulty items so that we can illustrate the issues to Bott (and in turn they can raise complaints against a 3rd party carrier if relevant).

In these circumstances Bott will arrange for the collection of the damaged / faulty goods and will issue replacement products free of charge.

Unwanted Goods (Non-Faulty)

If you decide that you no longer require the goods that you have ordered or that you have ordered the incorrect items, please contact us as soon as possible and we will of course do our best to assist you.

The normal course of events in this situation is that the goods must be returned to our supplier in an “as new” condition. You can arrange the return yourself, or if you are unable to do so then we can arrange for our supplier to organise collection of the goods – either way, in the instance of non faulty items the cost of returning the goods remains the customers responsibility, as does ensuring that the goods are suitably packed for transport.

Once the goods have arrived back at our supplier and have been accepted as being in an “as new” condition, a refund will be issued less our supplier’s standard “Restocking Charge” – this charge will vary from supplier to supplier but is typically around 20%. In many cases the reason for the charge is that if an item is manufactured to order, having it returned can cause the supplier a number of issues, particularly as it may be some time before that item can be resold.

Service Commitment

At SAC we pride ourselves on offering excellent customer service so if you have any queries about the products you have purchased or are looking to purchase, please do not hesitate to contact us and we will do our best to assist you in any way we can.