If you decide that you no longer require the goods that you have ordered or that you have ordered the incorrect items, please contact us as soon as possible and we will of course do our best to assist you.
The normal course of events in this situation is that the goods must be returned to our supplier in an “as new” condition. You can arrange the return yourself, or if you are unable to do so then we can arrange for our supplier to organise collection of the goods – either way, in the instance of non faulty items the cost of returning the goods remains the customers responsibility, as does ensuring that the goods are suitably packed for transport.
Once the goods have arrived back at our supplier and have been accepted as being in an “as new” condition, a refund will be issued less our supplier’s standard “Restocking Charge” – this charge will vary from supplier to supplier but is typically around 20%. In many cases the reason for the charge is that if an item is manufactured to order, having it returned can cause the supplier a number of issues, particularly as it may be some time before that item can be resold.